Unless otherwise noted, 1AM accepts returns for exchange or refund within seven calendar days of an item's delivery. At our sole discretion after seven calendar days, we may offer an exchange or store credit only. Returned items must be in new, unaltered, and unused condition. Specifically, this means that an item:

  • does not show signs of wear or damage in any way
  • is within seven (7) calendar days of the delivery date — no returns allowed after the seven-day window has passed, though exchange or store credit may still be possible
  • must be from regularly stocked merchandise, not a special or custom order
  • is not otherwise noted as being ineligible for return or subject to a separate and different return policy

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Please enclose the original sales receipt with your return. Customer is responsible for all shipping costs if seller is not at fault.

Refunds are contingent upon satisfactory inspection of item(s) once received by 1AM. A 15% restocking fee is applicable for returned items that are not being exchanged and are not damaged.

Again, you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.